Career History

King Hussein Medical Center                                                Amman – Jordan

Chief - Quality Control                                                             Dec 2013 – Oct 2015

Duties:

ü  Plans, coordinates, and implements the quality management and quality improvement programs for King’s Hussein Hospital.

ü  Monitors and provides assistance with quality assurance and compliance functions.

ü  Provides consultation and direction to ensure programs and services are implemented at the highest standards and patients receive the highest level of care and safety.

ü  Ensures policies and procedures are monitored and updated to include regulatory changes.

ü   Assessing, Preparing and evaluating hospitals and primary health care centers at Royal Medical Services for Accreditation.

 

Queen Rania AL-Abdallah Children Hospital                    Amman – Jordan

Head Nurse - Neurology and Nephrology pediatric unit  Nov 2009 – Dec 2010

Nursing supervisor                                                                        Dec     2010-2013

Duties:

ü  Responsible for up to 60 employee reports as well as all new employees orientation into the pediatrics unit, including:

ü  Monitoring compliance and progress of training, providing feedback and necessary adjustments throughout orientation.

ü  In constant communication with staff, physicians, and upper Management.

ü  Increased patient volumes and patient satisfaction scores, meeting and exceeding hospital goals

  Queen Rania AL-Abdallah Children                                       Amman – Jordan

Deputy Nursing Manager                                                      Dec  2010 – Dec 2013

Duties:

ü  Responsible for up to 400 employee reports as well as all new employees orientation into the pediatrics units (200 beds), including:

ü  Monitoring compliance and progress of training, providing feedback and necessary adjustments throughout orientation.

ü  Coordinate and facilitate quality improvement projects (national quality goals), (Accreditation), and Excellency rewards and projects of improvement.

King Hussein Medical Center                                               Amman – Jordan

Head Nurse -  Pediatric Medical Ward                                   2004 – 2009

Duties:

ü  Responsible for all nurses 60 nurses, in pediatric medical word which consists of 53 beds including nursery room of 6 incubators ,Dialysis unit of 4 beds , technicians and the secretary working during my shift.

ü  Communicating with families, patients, physicians, ancillary departments and supervisors.

ü  Continuous evaluation processes and making recommendations to Unit Manager.

ü  Execute and develop policies and procedures for Express Admit Unit

ü  Expedite the transfer of patients (in collaboration with Bed Control, ED, ICU, Nursery, and med-surgical units)

King Hussein Medical Centre,  Amman                                 1990 – 2004

Princes Haya Al-Hussein Hospital, Aqaba                             1989 – 1990

REGISTERED NURSE - Pediatric Medical and surgical Ward.                

Duties:

ü  Responsible for providing direct patient care for assigned patients (Children) and assisting in care of other patients as needed.

ü  Performing all technical aspects of peritoneal dialysis procedures.

ü  Administering medications as ordered.

ü  Assessing patients’ responses to dialysis therapy and discussing adjustments needed with physician. Assessing patient pre and post dialysis and documenting the findings

ü  Assessing the patients’ educational needs, educating the patient and family regarding end stage renal disease, dialysis therapy, diet and medications, neurological diseases, hematology oncology, endocrinology , respiratory , metabolic diseases , immunology ,gastro logy.

ü  Assessing children and their parents to cope with their diseases.

Educational Background:

Middle East University (MEU) -  Jordan,   2009-2012

Masters in management  Business Administration

Thesis: “  Achievement of the Total Quality Management by Using Accreditation

Standards at Queen Rania Al- Abdullah Children Hospital in Jordan”:

 (A Case Study among Staff's and Patient's View )   Jordan, 2012

University of Mu’tah, Princes Muna College of Nursing – Jordan  2005 -2007

BS.c in Science Of Nursing

Princes Muna College of Nursing- Jordan, 1986 – 1989

Diploma of Nursing

Area of Expertise:

• Nursing the critical ill children – Staff Training and Development  Team Leadership

• Highly dedicated and results oriented, with accomplished leadership, staff training (optimizing team

• Potentials through delivery training solutions) and medical skills. Also possessing the ability to implement and develop procedures, meet strict targets within tight fiscal restraints.

• Strong background in Pediatrics and Management including peritoneal dialysis experience.

• Course coordinator (Head Nurse Leader ship and management course) for nine months.

• Teaching Leadership and Management course.

• Coordinator for workshops for national and safety goals at King Hussein Medical Center since 2011.

Qualities:

·         Ability to establishes and implement standards which assure safe and therapeutically effective nursing care of patients.

·         Ability to develop a nursing service policies, which focus on  patient safety and  high quality nursing care of the patients .

·         Ability to determine a staffing plan which will accomplish the stated objectives and standards of nursing service and promote the maximum utilization of nursing personnel.

·         Ability to supervise and coordinate all patient care on the unit, including communication with physicians and health care provider.

·         Ability to confront and resolve conflicts involving staff, physician, patients, and personnel.

·         Excellent computer application skills  Microsoft Ward, Power Point and Excel.

Courses and Certificates:

·         EFQM Assessor certified,( 2015).

·         HCQP Certified  (Health care quality practitioner),2014

·         HCRM Certified (Health care Risk manager), 2014.

·         HCEL Certified (Health care Executive Leadership and management), 2015.

·         Principles of performance measurement and data collection work shop, HCAC, Jan ,2015.

• ACLS Certified (American Heart Association) , yearly till 2009

• BCLS Certified (American Heart Association) , yearly till 2011

• Pediatric Nursing - (University of Maryland ,USA )  1994 -1995

• Leadership and Management (University of Maryland ,USA ) 1994 -1995

 References: 

Available upon request